FAQ
Frequently Asked Questions
Quick answers about our products, orders, subscriptions and returns.
Products & use
How do I use VITANOVA products?
Each product page lists the exact directions from the label under “Product details.” Please follow the label and don’t exceed the suggested serving.
When should I take them?
Timing depends on the product — check the directions on its product page. Many people find it easiest to pair their supplement with a habit they already have, like breakfast.
Where are products manufactured?
Manufacturing details for each product are listed on its product page and on our Our Quality page.
Are the products suitable for everyone?
Not necessarily. Supplements aren’t right for everyone. If you are pregnant, nursing, under 18, taking medication, or have a medical condition, consult a qualified healthcare professional before use. We can’t give individual medical advice.
Orders & shipping
How long does shipping take?
Shipping times are listed in our Shipping Policy, and you’ll receive tracking by email once your order ships. You can also track your order here.
Do you offer free shipping?
Yes — orders over the free-shipping threshold shown in the announcement bar ship free within the United States. Your cart shows how close you are.
How do I track my order?
Use the tracking link in your shipping email, or visit Track Your Order.
Can I change my order?
Please contact us as soon as possible. We’ll do our best to help before your order ships.
Subscriptions
Do you offer subscriptions?
Where subscriptions are available, you’ll see a subscription option on the product page. Terms are explained in our Subscription Policy.
Can I cancel my subscription?
Subscription management and cancellation terms are described in our Subscription Policy. You can also contact our team for help.
Returns & support
What is your return policy?
We offer a 30-day satisfaction guarantee. The full terms and how to start a return are in our Refund Policy.
How can I contact support?
Visit our Contact page to send a message — we reply by email.
Is checkout secure?
Yes. Checkout is encrypted and payments are processed by established payment providers — we never see or store your full card number.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional if you have questions about supplements, medications, pregnancy, or an existing medical condition.